News
Six common EPM errors
27th of February 2008 >
Enterprise performance management (EPM) can be one of the most effective and impactful initiatives an organisation can embark on as it seeks to improve overall results, accountability and regulatory compliance.
But many organisations find themselves stumbling into a number of EPM pitfalls. They are relatively consistent from one organisation to another, and if the implementation and management teams can avoid them, their EPM project will be delivered faster, more cost-effectively, and yield value to the organisation earlier in the process.
The implementation should be preceded by information sharing and training sessions. The purpose of the EPM initiative should be sold passionately and frequently, and successes communicated - success breeds success, and as value obtained is perceived, communicated, understood and shared with other stakeholders, so demand will grow for further EPM implementation. This is the process known as the virtuous feedback loop. Users should as a matter of course be given a clear and easy channel for providing feedback and input.
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4. Retaining silos EPM, by its very definition, should cut across divisional and departmental boundaries, so the organisation can arrive at one version of the truth. However, the siloed nature of organisations today means that it unlikely that the EPM initiative will span the silos. This can lead to multiple versions of the truth; users bypassing the EPM system and running their own spreadsheets in the development known as "shadow IT"; and fierce divisional competition for resources. Such a situation entrenches the "us" and "them" mindset inherent in many organisations and inhibits the unlocking of full value of the EPM investment.
Only this way will the organisation enjoy full and lasting value, beginning with user acceptance and return on investment; vastly enhanced and inherent corporate governance; and smoother reporting, planning and execution against performance objectives, along with the benefits that flow from a smoother functioning organisation. On the one hand, a company can fall into the trap of these six common errors and see its EPM initiative stutter and stop; on the other, it can circumvent them and obtain the long-term value expected. |
